What is a refurbished Device ?

A refurbished product is a Pre-owned Device that has been tested for optimal performance and functionality while being covered by a specific warranty provided by the seller.

Do you have delivery in all places or only in particular locations?

At the moment, we have delivery options only at a most locations across India. To know if a product can be delivered to your location, please check with your pin code on our product page.

Are the products tested before being shipped to customers?

All products are checked for quality before they are listed on our site.

Can I sell used products on your site?

Yes, this option is coming soon

Can I pick my order from HUB/Warehouse?

The option to pick up a product from the warehouse/hub is not available at the moment.

How do I check if I am eligible for any offers?

You can check the eligibility for an offer and other details on the product page.

Is there any priority delivery option available?

Priority delivery option is not available at the moment. All products will be delivered as per the delivery dates mentioned on the product page.

How can I check if my area is serviceable?      

You can check the serviceability of your location on the product page by entering your preferred pincode in the ‘Delivery’ section.

Whom should I contact in case I have any concerns with my order?

You can avail the ‘Call us on support number &  speak to us or write to us from the ‘Email us’ section available on contact us option.

Since I’m making payments via AplusDevice, should I contact AplusDevice if I have concerns related to payments?

Please contact us if you have any concerns related to payments and we’ll be happy to help you.

How will my order be delivered?

All orders are shipped by us through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

How will I know if my order has been confirmed?

An e-mail will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s).

How can I place an order?

To place an order, please follow the following steps:

1. Select the product you’d like to buy and ‘Check Availability at’ your preferred pincode
2. Add products to your cart or just hit ‘Buy Now’
3. Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order

Is Gift Wrap option available?

Gift Wrap option is not available at the moment.

What is the cancellation policy applicable on products?

As per the seller’s cancellation policy, you can cancel your order anytime until it is Dispatched to you.

I want to sell refurbished products on your website as seller , how to go about it?

Please write to us at partner@aplusdevice.com or call customer care at +91 8582819999

Can I take the shipment after opening and checking the contents inside?

Currently the option to open a shipment before delivery is not available. Not to worry, you can always reach us in case of any concerns and we will be happy to help

Why does the estimated delivery time vary for each product?

Delivery times shown vary as they depend on product availability, item Location city, your delivery location and the time taken by the courier partner to deliver to your location. You can check this time for your location just by entering your pincode on the product page.

Can I buy Extended Warranty or Accidental Damage Liquid Damage Warranty plans for mobiles and laptops?

Please contact customer care for special offer on product warranty extension for product sold on AplusDevice .

How can I review a product?

You can rate and review a product from the ‘Ratings and Reviews’ section of the product page by clicking on ‘Rate this product’ provided you have purchased that product on AplusDevice

Why am I unable to login to my Aplus Device account?

Please contact customer support number /email us

I’ve questions about your affiliate program, what should I do?

Please Write to us for your queries

What are the payment modes available?

Available payment modes include

Netbanking

UPI

Debit card or Credit Card

Cash on Delivery (for Kolkata customers only)

Is there any warranty for these products?

Yes, all products sold on Aplus are covered under a warranty. Please check the product page for details.

What is AplusDevice?

Aplus Device is brand created for Refurbished Mobile Devices

How do I know that the product I’m buying is refurbished?

All Mobile/laptops Sold on Aplus Device Are Refurbished Device only, though few accessories are brand new mentioned with Brand New Tag

What is the return policy?

Pls click on Retrun Policy on footer of Website

Is exchange available for refurbished product?

At this moment Exchnage is not available ,Only Repair /Replacement in warranty period guidelines

Is the warranty offered on refurbished products sold on AplusDevice? If so, how can I claim it?

Check our Warranty page to understand process for claiming warranty

Can I get the services post-warranty period for refurbished products bought on AplusDevice?

You have to send us special request for Warranty Extenstion with in-warranty period , we will evaluate  your phones to give extended warranty, at a nominal charge

Will I get a warranty card if I purchase refurbished products?

Warranty card is available on each device box .

Do you take bulk orders?

Yes , ask for trade login from us to get bulk deals

How can I contact customer care in case of any questions?

Click on contact us ,chat with us ,email us to get connected