Returns and Cancellations

How do cancellations work?

You may cancel your order either prior to the dispatch or during dispatch. In case the product is sent to you after dispatch and you wish to cancel the product, kindly reject the same during delivery.

How do returns work? 

You can raise a request to return your items with these simple steps: 

Drop us a mail or give us a call at the mentioned helpline
Provide us with the details of the order
Let us know the reason for return
We will process the return on your behalf. In case of any prepaid order, your deducted amount will be refunded to your initial mode of payment with 3-5 working days

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your APLUS account. 

Returns Policy 

Returns is a scheme in terms of which the option of exchange, replacement and/ or refund is offered to the Customer. 

If the Customer faces any problem with the product, he/she will have the option to use the return policy as specified by the seller. 

All products listed under a particular category may not have the same returns policy. Do refer to the respective product’s exact applicable return policy on the product page. 

This Return Policy covers the Customer against ‘damaged’, ‘defective’ and ‘not as described’ products – for both, brand new and refurbished segments. 

The return Policy is 10 days duration with possible return modes of Refund, replacement or exchange based on the product. 

For all products, the policy on the product page shall prevail over the general returns policy. 

The exchange and replacement will be subject to availability of the stock. 

No Return Categories- Products in this category are not returnable due to their nature or other reasons. 

For products which require installation, returns shall be eligible only when such products are installed by the seller’s authorized personnel. 

In order to help you resolve issues with the product, the seller’s authorised personnel may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. 

For any other issues with the product you may contact APLUS Device customer care at  info@aplusdevice.com 

During pick-up, the product will be checked for the following conditions: 

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number will be matched.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), as applicable, freebies and combos (if any) should be present.
Unused Product	The product should be unused, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (pin, pattern or fingerprint) must be disabled.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product’s original packaging/ box should be undamaged.

The damage conditions for the refurbished products shall be as provided on the product page. 

The field executive will refuse to accept a return if any of the above conditions are not met. 

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. 